Refund policy

Items excluding bikes purchased at Steed Cycles in store or online can be returned within 30 days of purchase. Bikes have a 7 day return period from the date of purchase. 

We will only accept items that are returned in the original packaging intact, unused, unworn and in resalable condition, if the product has been used we will not accept the return. All returned products are subject to inspection. The return of the item will be subject to the cost of return shipping fee at the customers expense.

For a return you will need the original receipt or have a store account showing the original transaction, failing this we will only be able to offer you store credit or exchange.

Refunds will be processed within 5-7 business days once the item has been received in-store.

Shipping for online order returns is the cost of the customer and not Steed Cycles unless the return is due to the fault of Steed Cycles.

Should you find the items you have received differ from what you ordered to be incorrect please contact us as soon as possible at sales@steedcycles.com.

Steed Cycles offer free shipping on orders over $150. Please note, if a return brings the original invoice price below $150, a $15 surcharge will be applied against the total cost of the returned item.

Steed Cycles offers free shipping on select bikes. If a bike is returned that free shipping was included, the return will incur a fee of $200 or more based on location. 

Cancelled orders over $2000 will incur a 2.5% refund charge at the discretion of Steed Cycles.

Special Order sales are final with no option to return. If the item you have ordered is incorrect we will charge a 20% restocking fee for cancelling the order [You will be refunded 80% of the value]

*All on sale items are final, only regular priced items can be refunded. Body care items and food are strictly non-refundable, no exceptions.

How to request a return

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.