HOW CAN WE HELP?

We’ve compiled a list of our most commonly asked questions to give you an answer faster. If there’s anything you can’t find here, you can contact us and we’ll get you sorted!

Orders

Yes, as long as the order has not yet been shipped. (Please note, orders over $2k will incur a 2.5% refund charge)

As long as the product is still new, unused and in its original packaging we can accept a return for a refund within 30 days. Shipping for online order returns is the cost of the customer unless the return is due to the fault of Steed Cycles. Certain items are considered final sale such as bikes, body care items, cycling shorts, hydration products and food are strictly non-refundable, no exceptions.

Yes we do! Currently our online gift cards are separate to our gift cards in store ie. if you purchase a gift card online this can be used on the website but not in store and vice versa. We are working to merge these into one, stay tuned!

Our inventory is live on our website so if it says "add to cart" it means we have it in stock currently, we don’t advertise items as in stock on our site without having them physically in stock at our store. 

Payment

VISA, MasterCard, Paypal, and wire transfer (Also, debit or cash in store)

Yes, we are a Canadian company, based in North Vancouver, BC

Different items fall under different tax brackets across Canada. The province's applicable tax codes will be automatically decided based on your billing and shipping address and applied at the end of the checkout process. For international orders, no tax will be applied at checkout, the amount will be decided by the destination country’s customs and regulations and the cost will be covered by the receiver.

No we do not offer price matching.

Shipping

Once your order has shipped you will automatically be sent your tracking number and your order status page will update also.

Let us know if you need to change your address and we’ll do our best to accommodate this.

It’s free shipping on orders over $99 within Canada for most accessories and small parts, bikes and oversized items are at a specific flat rate and will be reflected at checkout.

We aim to ship our online orders within 1 business day and we use Canada Post* expedited as our shipping method, we’ll send your tracking number automatically once shipped which will give you an ETA for arrival. For bike purchases we aim to get them ready ASAP for pickup, we’ll notify you once they are ready for collection and for bikes that can be shipped we aim for within 5 business days.

*At our discretion Courier Services may be used in lieu of Canada Post for oversize items.

Warranty

Warranty for items will be covered by the manufacturer as per their terms and conditions.

For specific warranty questions or concerns, please email warranty@steedcycles.com and our warranty staff will respond within 24 hours.