Our Customer Service Specialist would be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires that you have a good knowledge of bicycles, parts and accessories used while riding.

What we are looking for:

• Prior experience in customer service via phone, email, chat
• Passion for developing relationships with customers
• High attention to detail and ability to work in a busy, fast paced environment
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Additional Requirements:

• Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Shopify
• Knowledge of major social media platform (big plus if you've used them on a business level)
• Additional duties & overtime as assigned

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Schedule:

• 8 hour shift per day, 40 hours per week - Weekends

Experience:

• Customer Service: 1 year (Preferred)

Job Types:

• Full-time, Permanent, wage: $18.00-$22.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

Our Warehouse Fulfillment Associate will be receiving orders from suppliers off of delivery trucks, labeling products and organizing the warehouse inventory. Other jobs include packing up online orders and preparing for shipment. All the items are bicycle related so knowledge of bikes and other products relating to bikes is a must.

What we are looking for:

• The ideal candidate will be a passionate cyclist
• Prior experience at warehouse or shipping / receiving
• Ability to learn quickly in an ever changing environment
• Strong attention to detail
• Professional communication with managers and team member
• Applicant should have a valid drivers license for transporting products to and from retail store / warehouse.

Job Duties:

• Offloading delivery trucks transporting merchandise into the warehouse
• Arranging incoming deliveries in designated storage areas.
• Locating and extracting merchandise from shelves and storage areas.
• Confirming merchandise information matches that of the work order.
• Inspecting the merchandise for damage, flaws, and irregularities.
• Packing the merchandise for delivery.
• Transporting the packed items to the delivery trucks.
• Finalizing the work order and updating the database.

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Schedule:

• 8 hour shift per day, 40 hours per week - Weekends

Job Types:

• Full-time, Permanent, wage: $18.00-$22.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

Job Description:

We are seeking an experienced Service Manager to join our team. The Service Manager will be responsible for overseeing the day-to-day operations of our busy service department, including the management of our team of skilled mechanics, inventory management, and customer service.

Responsibilities:

• Supervise and train mechanics to ensure high-quality repair and maintenance services are provided to customers
• Develop and implement policies and procedures to ensure efficient and effective service operations
• Manage inventory and ensure that necessary parts and supplies are on hand to complete repairs and maintenance
• Communicate with customers to provide quotes, status updates, and resolve any issues that may arise
• Develop and maintain relationships with vendors and suppliers to ensure timely delivery of parts and inventory
• Monitor and analyze service department performance, identifying areas for improvement and implementing corrective actions

Qualifications:

• A minimum of 3 years of experience in a service or sales management role
• Experience in a bicycle retail or repair environment is an asset
• Strong leadership and management skills
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and manage multiple tasks
• Strong computer skills, including experience with inventory management systems
  

We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.