WORK HARD AND PLAY HARD!

Want to join a fun, fast paced retail environment on the North Shore where you get to talk about bikes all day? The dream job right?

Since 1997, Steed Cycles has been at the leading edge of North Shore mountain bike culture, and more recently we have grown to be a major part of the local road and gravel cycling community. Additionally, we offer a large selection of commuter and kids bike products and services. Steed is known for offering professional service and top brands to a sophisticated cycling consumer. The ongoing success of our organization stems from our uncompromising passion for customer service and our consistent drive to promote cycling as a fun, healthy and active sport. We are heavily involved in the local cycling community including Ride Clubs and NSMBA Trail Adoption Programs and our staff live and breathe bikes.

Currently we are looking to fill these positions:

Mechanic

Our ideal Bike Mechanic would be a great problem solver, with a technical mindset. You would bring a collaborative approach to repairing bikes, working closely with other mechanics, bike builders, sales staff & other members of the team to provide the best possible customer experience. We strive to work together to solve problems, and the learning opportunities are endless. Plus you will get to work on some really cool bikes!

What we are looking for:

  • Strong bicycle mechanic background - ideally 1 year in a bicycle service shop, or a demonstrable history of working on your own bike
  • Passion for developing relationships with customers & suppliers
  • Ability to multitask & communicate effectively
  • Ability to learn quickly in an ever changing environment
  • Professional communication with managers and team members
  • Willingness to keep learning, and remaining up to date with the latest technologies
  • A passion for all things cycling
  • Friendly personality compatible with a fast-paced but fun shop dynamic

Job Duties:

  • Booking bikes in for service work (aka Service Writing)
  • Communicating with customers about their repairs (via phone, text & email)
  • Building & checking new bikes for display and sale
  • Working on new bikes, customer bikes and custom builds
  • Communicating with suppliers & vendors to source parts, ETA’s, compatibility & support
  • Actively maintaining workshop appearance, keeping merchandise in the service department stocked, tidy and organized 
  • Taking pride in your workbench and ensuring it’s kept clean and organized
  • Ensuring all repairs are done to the highest level, from a simple flat fix all the way to a complex MTB suspension repair
  • Other duties as requested

Additional Requirements:

  • Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Lightspeed
  • Additional duties & overtime as assigned
Job Type: Full-time Benefits after probationary period:
  • Dental insurance
  • Health insurance
  • Employee discount

Schedule:

  • 8 hour shift per day, 40 hours per week
  • Weekends

Experience:

  • Customer Service: 1 year (preferred)
  • Cycle Mechanic: 1 year (preferred)
Expected start date: ASAP Job Types: Full-time, Permanent Salary: $18.00-$25.00 per hour dependant upon experience