What we are looking for:

• The ideal candidate will be a passionate cyclist
• Prior experience in customer service
• Passion for developing relationships with customers
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Job Duties:

• Processing sales transactions
• Greeting customers in the store and on the phone, and providing top notch customer service
• Actively maintaining store appearance, keeping merchandise stocked and organized
• Assisting with re-stocking and pricing duties, including sale preparation as required

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Schedule: 8 hour shift per day, 40 hours per week - Weekends

Salary: $18.00-$25.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and interest in the position to kim@steedcycles.com. Please include "Customer Service / Sales" in the subject line of your email.

Our ideal Bike Mechanic would be a great problem solver, with a technical mindset. You would bring a collaborative approach to repairing bikes, working closely with other mechanics, bike builders, sales staff & other members of the team to provide the best possible customer experience. We strive to work together to solve problems, and the learning opportunities are endless. Plus you will get to work on some really cool bikes!

What we are looking for:

• Strong bicycle mechanic background - ideally 1 year in a bicycle service shop, or a demonstrable history of working on your own bike
• Passion for developing relationships with customers & suppliers
• Ability to multitask & communicate effectively
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members
• Willingness to keep learning, and remaining up to date with the latest technologies
• A passion for all things cycling
• Friendly personality compatible with a fast-paced but fun shop dynamic

Job Duties:

• Booking bikes in for service work
• Communicating with customers about their repairs (via phone, text & email)
• Working on new bikes, customer bikes and custom builds
• Communicating with suppliers & vendors to source parts, ETA’s, compatibility & support
• Actively maintaining workshop appearance, keeping merchandise in the service department stocked, tidy and organized 
• Ensuring all repairs are done to the highest level, from a simple flat fix all the way to a complex MTB suspension repair

Additional Requirements:

• Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Lightspeed
• Additional duties & overtime as required

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Schedule:

• 8 hour shift per day, 40 hours per week - Weekends

Experience:

• Customer Service: 1 year (preferred)
• Cycle Mechanic: 1 year (preferred)

Job Types:

• Full-time, Permanent, wage: $18.00-$25.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and interest in the position to ben.moore@steedcycles.com. Please include "Customer Service / Sales" in the subject line of your email.