Our Customer Service Specialist would be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires that you have a good knowledge of bicycles, parts and accessories used while riding.

What we are looking for:

• Prior experience in customer service via phone, email, chat
• Passion for developing relationships with customers
• High attention to detail and ability to work in a busy, fast paced environment
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Additional Requirements:

• Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Shopify
• Knowledge of major social media platform (big plus if you've used them on a business level)
• Additional duties & overtime as assigned

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Schedule:

• 8 hour shift per day, 40 hours per week - Weekends

Experience:

• Customer Service: 1 year (Preferred)

Job Types:

• Full-time, Permanent, wage: $20.00-$25.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and interest in the position to stephen@steedcycles.com. Please include "Customer Service" in the subject line of your email.

What we are looking for:

• The ideal candidate will be a passionate cyclist
• Prior experience in customer service
• Passion for developing relationships with customers
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Job Duties:

• Processing sales transactions
• Greeting customers in the store and on the phone, and providing top notch customer service
• Actively maintaining store appearance, keeping merchandise stocked and organized
• Assisting with re-stocking and pricing duties, including sale preparation as required

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Schedule: 8 hour shift per day, 40 hours per week - Weekends

Salary: $18.00-$25.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and interest in the position to stephen@steedcycles.com. Please include "Customer Service / Sales" in the subject line of your email.

Our ideal Bike Mechanic would be a great problem solver, with a technical mindset. You would bring a collaborative approach to repairing bikes, working closely with other mechanics, bike builders, sales staff & other members of the team to provide the best possible customer experience. We strive to work together to solve problems, and the learning opportunities are endless. Plus you will get to work on some really cool bikes!

What we are looking for:

• Strong bicycle mechanic background - ideally 1 year in a bicycle service shop, or a demonstrable history of working on your own bike
• Passion for developing relationships with customers & suppliers
• Ability to multitask & communicate effectively
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members
• Willingness to keep learning, and remaining up to date with the latest technologies
• A passion for all things cycling
• Friendly personality compatible with a fast-paced but fun shop dynamic

Job Duties:

• Booking bikes in for service work
• Communicating with customers about their repairs (via phone, text & email)
• Working on new bikes, customer bikes and custom builds
• Communicating with suppliers & vendors to source parts, ETA’s, compatibility & support
• Actively maintaining workshop appearance, keeping merchandise in the service department stocked, tidy and organized 
• Ensuring all repairs are done to the highest level, from a simple flat fix all the way to a complex MTB suspension repair

Additional Requirements:

• Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Lightspeed
• Additional duties & overtime as required

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Schedule:

• 8 hour shift per day, 40 hours per week - Weekends

Experience:

• Customer Service: 1 year (preferred)
• Cycle Mechanic: 1 year (preferred)

Job Types:

• Full-time, Permanent, wage: $18.00-$25.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and interest in the position to ben.moore@steedcycles.com. Please include "Customer Service / Sales" in the subject line of your email.

Position: Inventory Purchaser

Position Type: Full-time

Job Description:

Steed Cycles is seeking a motivated and detail-oriented Inventory Purchaser to join our team. The Inventory Purchaser will be responsible for managing inventory levels, sourcing new products, negotiating with suppliers, and ensuring timely delivery of goods. This position plays a crucial role in maintaining our inventory accuracy and supporting our commitment to providing customers with the best cycling products available.

Responsibilities:

• Analyze inventory levels and sales data to forecast demand and optimize stock levels.
• Source new products and negotiate pricing and terms with suppliers to achieve cost-effective inventory management.
• Coordinate with vendors to ensure timely delivery of goods and resolve any issues related to orders or shipments.
• Monitor inventory turnover rates and implement strategies to minimize overstock and obsolescence.
• Maintain accurate records of inventory transactions and update inventory management systems.
• Evaluate supplier performance and establish strong relationships to support long-term business objectives.

Qualifications:

• Previous experience in inventory management, purchasing, or supply chain operations preferred.
• Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with suppliers.
• Proficiency in Microsoft Excel and inventory management software.
• Highly organized with great attention to detail
• Passion for cycling and knowledge of bicycle products and industry trends is a plus
• Experience with LightSpeed and/or bike shop experience is an asset

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Schedule: 8 hour shift per day, 40 hours per week - Weekends

Salary: $23.00-$28.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

How to Apply:

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply by sending your resume and a cover letter outlining your qualifications and interest in the position to kim@steedcycles.com. Please include "Inventory Purchaser Application" in the subject line of your email.

At Steed Cycles, we value diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team, however, only those selected for an interview will be contacted.

Join Steed Cycles and be part of a dynamic team dedicated to promoting cycling and delivering exceptional customer experiences!