About the Role

The Sales & Merchandising Associate at Steed Cycles is responsible for delivering outstanding customer service while owning the look and feel of the sales floor. This role combines customer-facing sales with leadership over in-store merchandising, ensuring the shop reflects Steed’s brand, seasonal priorities, and community-driven culture.

Working closely with sales and marketing teams, this position supports product launches, in-store activations, and community events that make Steed Cycles a destination for riders of all levels.

What we are looking for:

• 1+ year of experience in the cycling industry; or a related industry
• 2+ years of experience in customer service & merchandising
• A genuine passion for building strong, long-term customer relationships
• Strong organizational skills with the ability to manage multiple projects and priorities
• A proactive, goal-oriented mindset with a strong sense of ownership
• Self-motivated and accountable, with the ability to take initiative and drive results through thoughtful problem-solving and continuous improvement
• A collaborative team player who communicates clearly, supports colleagues, and contributes to a positive, inclusive work environment

Job Duties:

Sales & Customer Service (45%)

• Processing sales transactions
• Greet customers in-store and over the phone, providing a welcoming, knowledgeable, and professional experience
• Engage with customers to understand their needs and provide appropriate product guidance and recommendations
• Deliver top-tier customer service that builds trust, loyalty, and long-term relationships
• Support customers throughout the purchasing journey, from initial inquiry to final sale
• Assist with product questions related to bicycles, accessories, and apparel, escalating when needed
• Contribute to a positive, team-oriented sales floor environment

Merchandising (50%)

• Act as the primary point of responsibility for sales floor presentation
• Maintain an organized, visually appealing sales floor that reflects brand standards and seasonal priorities
• Build and refresh product displays, feature walls, end caps, and promotional zones
• Monitor inventory levels on the sales floor and restock product as needed
• Rotate stock to highlight new arrivals, seasonal items, and key campaigns
• Collaborate with sales staff to align merchandising with customer needs and sales trends
• Support product launches, sales events, and in-store activations
• Working with sales and marketing, develop annual, seasonal and monthly merchandise strategies
• Provide feedback to management on product performance, trends, and merchandising effectiveness

Special Events (5%)

• Support the planning and execution of in-store special events, including workshops, movie screenings, Ride Club BBQs, and community events
• Assist with sales floor reconfiguration, displays, and space setup to support event needs
• Ensure merchandising and visual presentation align with event themes and brand standards
• Support event setup and teardown before and after store hours as required
• Collaborate with team members to ensure smooth event flow and positive customer experience

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Job Type: 

• Full-time, permanent
• Weekends

Salary: $22.00-$26.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

The Customer Service / Online Support will be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires a good knowledge of bicycles, parts and accessories used while riding.

Location: On-site (969 Marine Drive, North Vancouver, BC)

What we are looking for:

• 1+ year experience in customer service via phone, email, chat
• Passion for developing relationships with customers
• High attention to detail and ability to work in a busy, fast paced environment
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Additional Requirements:

• Experience with Lightspeed, Shopify and Google Suite (ideal but not required)
• Knowledge of major social media platform (big plus if you've used them on a business level)
• Additional duties & overtime as assigned

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Job Type: 

• Full-time, permanent
• Weekends

Salary:

• $20.00-$25.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

Our Customer Service / Sales Associate will connect with customers in-person at the store, understand their needs, and provide personalized advice on bikes, components, and accessories that suit their goals and riding style. You’ll approach every interaction with professionalism, stay up-to-date on cycling trends and new technologies, and occasionally support in-store or community events.

Location: On-site (969 Marine Drive, North Vancouver, BC)

What we are looking for:

• The ideal candidate will be a passionate cyclist
• Prior experience in customer service
• Passion for developing relationships with customers
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Job Duties:

• Deliver exceptional customer service by greeting customers in-store and on the phone, listening to their needs, and guiding them to the bikes, components, and accessories that best suit their goals and riding style.
• Be a cycling expert and offer knowledgeable advice on the latest cycling technologies and gear.
• Process sales transactions accurately and efficiently, ensuring a smooth checkout experience.
• Maintain store presentation by keeping merchandise organized, fully stocked, and visually appealing.
• Support inventory management by assisting with restocking, pricing, and preparing items for sales or promotions as needed.
• Stay on top of cycling trends to give customers the best advice and enhance their riding experience.
• Support store events and community rides—help with set-up, tear-down, and execution, making every event run smoothly and fun.

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Job Type: 

• Full-time, permanent
• Weekends

Salary: $18.00-$25.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

Our Service Support Specialist would be primarily working at a desk answering service phone calls, responding to service emails and assisting with the coordination of suspension service & warranty. Don’t worry though, there will definitely be times you’ll be turning a wrench. You are often the first interaction a customer will have with the service shop, and a strong customer service focus is imperative. This position requires you to have a very strong & current knowledge of bicycles, repairs & parts, in addition to solid problem solving skills. If you can educate a customer with the difference between an integrated headset and an internal one, you’re the type of person we want!

Location: On-site (969 Marine Drive, North Vancouver, BC)

What we are looking for:

• Strong bicycle mechanic background - ideally 3+ years in a bicycle service shop
• Prior experience in customer service via phone, email, chat
• Passion for developing relationships with customers & suppliers
• Impeccable attention to detail 
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members
• A passion for all things cycling
• Friendly personality compatible with a fast-paced but fun shop dynamic

Communication method(s) used:

• Email
• Phone
• In-person, in-store

Job Duties:

• Answer incoming service inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record service information within our customer database
• Schedule service appointments & keep customers informed about the status of their repairs
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Communicate with suppliers & vendors to help answer questions, get timelines for product, compatibility & other answers as needed
• Coordinate, organize & track outgoing and incoming suspension service work (SRAM, Fluid Function, Suspension Werx)
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Additional Requirements:

• Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Lightspeed
• Additional duties & overtime as assigned

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Job Type: 

• Full-time, permanent
• Weekends

Salary: 

• $20.00-$25.00 (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

We are seeking an experienced bicycle mechanic to focus on precision assembly of custom, medium- to high-end mountain, road, gravel, and e-bikes in our warehouse. This position requires meticulous attention to detail, consistent adherence to torque specifications and build documentation, and effective coordination with Service, Sales, and Inventory to ensure every build meets our quality standards.

What we are looking for::

• Proven bicycle mechanic background — ideally 1+ year in a service shop or a strong track record assembling and maintaining performance bikes
• Demonstrated precision in assembly: torque-spec discipline, thread prep, alignment, cable/hose routing, and clean finishing practices
• Proficiency with modern systems: hydraulic brakes (DOT & mineral), tubeless setup, dropper posts, drivetrain setup, basic suspension settings (sag/rebound)
• E-bike proficiency: assembly and commissioning (mounting/torqueing drive units), firmware updates, diagnostics, and system checks for leading platforms (e.g., Bosch, Shimano, Mahle/Fazua); safe battery handling, charging, and storage procedures
• Ability to follow build sheets and QC checklists; accurate documentation in POS/work-order systems
• Strong organizational skills with the ability to manage multiple builds to deadline
• Professional communication with managers and cross-functional teams
• Commitment to ongoing learning and staying current with technology

Duties:

• Assemble complete custom bikes from frameset to delivery, adhering to torque specs and manufacturer procedures
• Perform advanced assembly tasks: steerer and brake-hose cutting, internal routing, bottom-bracket installation, rotor alignment, cassette/chain sizing, tubeless setup, cockpit configuration, and initial suspension settings
• Configure and update electronic groupsets (e.g., SRAM AXS, Shimano Di2) and pair related components; complete firmware updates and function tests
• E-bikes: perform system setup/commissioning, run diagnostics, update firmware, verify sensor alignment, complete safety checks, and document battery health and charge status
• Conduct comprehensive QC inspections and test rides (as appropriate), documenting results and sign-offs
• Coordinate with Sales on specifications, substitutions, and timelines; liaise with Operations on parts sourcing and ETAs
• Build, inspect, and re-check stock bikes for display or shipment; prepare and pack bikes for e-commerce as needed
• Maintain a clean, organized bench; follow warehouse safety and tool-care standards
• Light wheel truing and small-part fitment as required
• Other duties as assigned

Additional Reqirements:

• Comfort with Google Workspace (Docs/Sheets) and POS/work-order tools (Lightspeed experience an asset)
• Ability to stand for extended periods and safely lift up to ~50 lb
• Strict adherence to battery and electrical safety protocols for e-bikes

Benefits (after 3 month probationary period):

• Dental insurance
• Health insurance
• Employee discount

Job type:

• Full-time, permanent
• Weekends

Experience:

• Bicycle Mechanic / Assembly: 1 year (preferred)
• Customer-facing experience is an asset; role is primarily warehouse-based assembly

Compensation:

• $20.00–$25.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.