Job Description: We are seeking an experienced Service Manager to join our team. The Service Manager will be responsible for overseeing the day-to-day operations of our busy service department, including the management of our team of skilled mechanics, inventory management, and customer service. Responsibilities: Supervise and train mechanics to ensure high-quality repair and maintenance services are provided to customers Develop and implement policies and procedures to ensure efficient and effective service operations Manage inventory and ensure that necessary parts and supplies are on hand to complete repairs and maintenance Communicate with customers to provide quotes, status updates, and resolve any issues that may arise Develop and maintain relationships with vendors and suppliers to ensure timely delivery of parts and inventory Monitor and analyze service department performance, identifying areas for improvement and implementing corrective actions Qualifications: A minimum of 3 years of experience in a service or sales management role Experience in a bicycle retail or repair environment is an asset Strong leadership and management skills Excellent customer service skills Strong communication and interpersonal skills Ability to work well under pressure and manage multiple tasks Strong computer skills, including experience with inventory management systems We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

Job Description: We are seeking a Retail Store Manager to join our team. The Retail Store Manager will oversee the daily running of the retail sales side of our brick and mortar retail store, coordinating and delegating to our teams of sales and customer service staff and working closely with the service manager to ensure a seamless customer experience. They will be responsible for inventory management, overseeing store appearance and meeting and exceeding sales goals. Responsibilities: Manage the sales and customer service departments at the retail store Staff hiring, objectives setting, coaching and performance monitoring of the sales and customer service team Manage customer complaints and commendations Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Constant communication with the Sales Floor Supervisor to maintain the appearance and flow of the store Create a monthly sales and customer service schedule and confirm timesheets bi-weekly for payroll Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition Qualifications: A minimum of 3 years of experience in a management role Experience in a bicycle retail or repair environment is an asset Passionate and deeply knowledgeable about all types of bikes Strong leadership and management skills Excellent customer service skills Strong communication and interpersonal skills Ability to work well under pressure and manage multiple tasks Strong computer skills, including experience with inventory management systems We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

Customer Service Support

Our Customer Service Specialist would be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires you have a good knowledge of bicycles, parts and accessories used while riding. What we are looking for: Prior experience in customer service via phone, email, chat Passion for developing relationships with customers Impeccable attention to detail delivered flawlessly under pressure Ability to multitask & skilled at online research Ability to learn quickly in an ever changing environment Professional communication with managers and team members Communication method(s) used : Email Phone Chat Job Duties : Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Additional Requirements : Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Shopify Knowledge of major social media platform (big plus if you've used them on a business level) Additional duties & overtime as assigned Benefits : Dental insurance Health insurance Employee discount Schedule : 8 hour shift per day, 40 hours per week - Weekends Experience : Customer Service: 1 year (Preferred) Job Types: Full-time, Permanent, Salary: $18.00-$21.00 per hour We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

Customer Service/Sales Assistant

What we are looking for: The ideal candidate will be a passionate cyclist Prior experience in customer service Passion for developing relationships with customers Ability to multitask & skilled at online research Ability to learn quickly in an ever changing environment Professional communication with managers and team members Job Duties: Processing sales transactions Greeting customers in the store and on the phone, and providing top notch customer service Actively maintaining store appearance, keeping merchandise stocked and organized Assisting with re-stocking and pricing duties, including sale preparation as required Full-time Benefits (after 3 months): Dental insurance Health insurance Employee discount Schedule: 8 hour shift per day, 40 hours per week - Weekends Salary: $18.00-$22.00 per hour We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

Careers

Current Job Openings:

Job Description:

We are seeking an experienced Service Manager to join our team. The Service Manager will be responsible for overseeing the day-to-day operations of our busy service department, including the management of our team of skilled mechanics, inventory management, and customer service.

Responsibilities:

Supervise and train mechanics to ensure high-quality repair and maintenance services are provided to customers
Develop and implement policies and procedures to ensure efficient and effective service operations
Manage inventory and ensure that necessary parts and supplies are on hand to complete repairs and maintenance
Communicate with customers to provide quotes, status updates, and resolve any issues that may arise
Develop and maintain relationships with vendors and suppliers to ensure timely delivery of parts and inventory
Monitor and analyze service department performance, identifying areas for improvement and implementing corrective actions

Qualifications:

A minimum of 3 years of experience in a service or sales management role
Experience in a bicycle retail or repair environment is an asset
Strong leadership and management skills
Excellent customer service skills
Strong communication and interpersonal skills
Ability to work well under pressure and manage multiple tasks
Strong computer skills, including experience with inventory management systems

We offer a competitive salary, benefits package, and opportunities for advancement within our company. If you possess a skill set that would make you a great fit for this role, and you’re passionate about bikes and providing excellent customer service, we encourage you to apply for this exciting opportunity.

Job Description:

We are seeking a Retail Store Manager to join our team. The Retail Store Manager will oversee the daily running of the retail sales side of our brick and mortar retail store, coordinating and delegating to our teams of sales and customer service staff and working closely with the service manager to ensure a seamless customer experience. They will be responsible for inventory management, overseeing store appearance and meeting and exceeding sales goals.

Responsibilities:

Manage the sales and customer service departments at the retail store
Staff hiring, objectives setting, coaching and performance monitoring of the sales and customer service team
Manage customer complaints and commendations
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Constant communication with the Sales Floor Supervisor to maintain the appearance and flow of the store
Create a monthly sales and customer service schedule and confirm timesheets bi-weekly for payroll
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition

Qualifications:

A minimum of 3 years of experience in a management role
Experience in a bicycle retail or repair environment is an asset
Passionate and deeply knowledgeable about all types of bikes
Strong leadership and management skills
Excellent customer service skills
Strong communication and interpersonal skills
Ability to work well under pressure and manage multiple tasks
Strong computer skills, including experience with inventory management systems

Our Customer Service Specialist would be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires you have a good knowledge of bicycles, parts and accessories used while riding.

What we are looking for:

Prior experience in customer service via phone, email, chat
Passion for developing relationships with customers
Impeccable attention to detail delivered flawlessly under pressure
Ability to multitask & skilled at online research
Ability to learn quickly in an ever changing environment
Professional communication with managers and team members

Communication method(s) used:

Email
Phone
Chat

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

Additional Requirements:

Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Shopify
Knowledge of major social media platform (big plus if you've used them on a business level)
Additional duties & overtime as assigned

Benefits:

Dental insurance
Health insurance
Employee discount

Schedule:

8 hour shift per day, 40 hours per week - Weekends

Experience:

Customer Service: 1 year (Preferred)

Job Types:

Full-time, Permanent, Salary: $18.00-$21.00 per hour

What we are looking for:

The ideal candidate will be a passionate cyclist
Prior experience in customer service
Passion for developing relationships with customers
Ability to multitask & skilled at online research
Ability to learn quickly in an ever changing environment
Professional communication with managers and team members

Job Duties:

Processing sales transactions
Greeting customers in the store and on the phone, and providing top notch customer service
Actively maintaining store appearance, keeping merchandise stocked and organized
Assisting with re-stocking and pricing duties, including sale preparation as required

Full-time Benefits (after 3 months):

Dental insurance
Health insurance
Employee discount

Schedule: 8 hour shift per day, 40 hours per week - Weekends

Salary: $18.00-$22.00 per hour

Our Warehouse Fulfillment Associate will be receiving orders from suppliers off of delivery trucks, labeling products and organizing the warehouse inventory. Other jobs include packing up online orders and preparing for shipment. All the items are bicycle related so knowledge of bikes and other products relating to bikes is a must.

What we are looking for:

The ideal candidate will be a passionate cyclist
Prior experience at warehouse or shipping / receiving
Ability to learn quickly in an ever changing environment
Strong attention to detail
Professional communication with managers and team member
Applicant should have an up to date drivers licence for transporting products to and from retail store / warehouse.

Job Duties:
Offloading delivery trucks transporting merchandise into the warehouse.
Arranging incoming deliveries in designated storage areas.
Locating and extracting merchandise from shelves and storage areas.
Confirming merchandise information matches that of the work order.
Inspecting the merchandise for damage, flaws, and irregularities.
Packing the merchandise for delivery.
Transporting the packed items to the delivery trucks.
Finalizing the work order and updating the database.

Full-time Benefits (after 3 months):

Dental insurance
Health insurance
Employee discount

Job Type: Full-time, Permanent

Salary: $18.00-$22.00 per hour

If any above position sounds like a fit, please fill in the below form, or email kim@steedcycles.comwith your résumé and cover letter. Thank you in advance to all applicants. Qualified candidates will be contacted shortly

WORK HARD, PLAY HARD!