Position Overview

The Service Shop Supervisor works alongside the Service Shop Manager to oversee daily service operations. This includes delegating work to technicians, managing service flow and scheduling, supporting a consistent customer experience, and ensuring work quality meets Steed Cycles standards.

A key focus of this role is building, maintaining, and consistently applying Steed Cycles–created systems. Some systems already exist; others will be created or improved collaboratively with the Service Shop Manager and service team. This position also supports inventory management, safety, organization, technician development, and accurate service documentation.

Key Responsibilities

• Supervise and support daily operations of the service shop at both the warehouse and retail store
  
• Oversee the service writing area to ensure customer needs are understood, clearly communicated, and consistently met
  
• Build, maintain, and consistently apply Steed Cycles service systems and processes to achieve department goals
  
• Collaborate with the Service Shop Manager and service team to create, refine, and implement new systems where needed
  
• Ensure service work is completed efficiently, accurately, and consistently in compliance with company standards
  
• Coordinate scheduling of repairs, maintenance, and service requests to keep workflow smooth and predictable
  
• Monitor inventory levels of tools, equipment, and service parts; coordinate replenishment as needed
  
• Train, mentor, and support service technicians to improve consistency, performance, professionalism, and skill development
  
• Assist with diagnosing and troubleshooting technical issues to support technicians and ensure timely resolutions
  
• Maintain a safe, clean, organized work environment in the shop
  
• Deliver exceptional customer service by addressing questions, concerns, and service requests professionally
  
• Ensure service records, work orders, and documentation are accurate, consistent, and up to date
  
• Work closely with retail and warehouse teams to improve efficiency and overall workflow
  
• Enforce compliance with company policies, safety protocols, and industry regulations
  
• Perform other duties as assigned by management
  

What We’re Looking For

Our ideal candidate is a strong problem solver with a technical mindset and a collaborative approach. You enjoy working with a team to diagnose issues, find solutions, and deliver a great customer experience. You’re dependable, organized, and take pride in consistent, high-quality work.

• Strong bicycle mechanic background
  
• Passion for building relationships with customers and suppliers
  
• Ability to multitask and communicate effectively
  
• Ability to learn quickly in an ever-changing environment
  
• Professional communication with managers and team members
  
• Willingness to keep learning and staying up to date with new tech and standards
  
• A passion for all things cycling
  
• Friendly personality suited to a fast-paced but fun shop dynamic
  

Additional Requirements

• Proficiency with Google Workspace (Docs/Sheets) and Lightspeed is an asset, but not required
  
• Additional duties and overtime as required
  

Compensation & Benefits

Wage: $25.00–$28.00 per hour (depending on experience)

Job Type: Full-time, Permanent

Full-time benefits after probationary period include:

• Dental insurance
  
• Health insurance
  
• Employee discount
  

Schedule

• 8-hour shifts
  
• 40 hours per week
  
• Weekends required

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply.

About the Role

The Sales & Merchandising Associate at Steed Cycles is responsible for delivering outstanding customer service while owning the look and feel of the sales floor. This role combines customer-facing sales with leadership over in-store merchandising, ensuring the shop reflects Steed’s brand, seasonal priorities, and community-driven culture.

Working closely with sales and marketing teams, this position supports product launches, in-store activations, and community events that make Steed Cycles a destination for riders of all levels.

What we are looking for:

• 1+ year of experience in the cycling industry; or a related industry
• 2+ years of experience in customer service & merchandising
• A genuine passion for building strong, long-term customer relationships
• Strong organizational skills with the ability to manage multiple projects and priorities
• A proactive, goal-oriented mindset with a strong sense of ownership
• Self-motivated and accountable, with the ability to take initiative and drive results through thoughtful problem-solving and continuous improvement
• A collaborative team player who communicates clearly, supports colleagues, and contributes to a positive, inclusive work environment

Job Duties:

Sales & Customer Service (45%)

• Processing sales transactions
• Greet customers in-store and over the phone, providing a welcoming, knowledgeable, and professional experience
• Engage with customers to understand their needs and provide appropriate product guidance and recommendations
• Deliver top-tier customer service that builds trust, loyalty, and long-term relationships
• Support customers throughout the purchasing journey, from initial inquiry to final sale
• Assist with product questions related to bicycles, accessories, and apparel, escalating when needed
• Contribute to a positive, team-oriented sales floor environment

Merchandising (50%)

• Act as the primary point of responsibility for sales floor presentation
• Maintain an organized, visually appealing sales floor that reflects brand standards and seasonal priorities
• Build and refresh product displays, feature walls, end caps, and promotional zones
• Monitor inventory levels on the sales floor and restock product as needed
• Rotate stock to highlight new arrivals, seasonal items, and key campaigns
• Collaborate with sales staff to align merchandising with customer needs and sales trends
• Support product launches, sales events, and in-store activations
• Working with sales and marketing, develop annual, seasonal and monthly merchandise strategies
• Provide feedback to management on product performance, trends, and merchandising effectiveness

Special Events (5%)

• Support the planning and execution of in-store special events, including workshops, movie screenings, Ride Club BBQs, and community events
• Assist with sales floor reconfiguration, displays, and space setup to support event needs
• Ensure merchandising and visual presentation align with event themes and brand standards
• Support event setup and teardown before and after store hours as required
• Collaborate with team members to ensure smooth event flow and positive customer experience

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Job Type: 

• Full-time, permanent
• Weekends

Salary: $22.00-$26.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.
If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply.

The Customer Service / Online Support will be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires a good knowledge of bicycles, parts and accessories used while riding.

Location: On-site (969 Marine Drive, North Vancouver, BC)

What we are looking for:

• 1+ year experience in customer service via phone, email, chat
• Passion for developing relationships with customers
• High attention to detail and ability to work in a busy, fast paced environment
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Additional Requirements:

• Experience with Lightspeed, Shopify and Google Suite (ideal but not required)
• Knowledge of major social media platform (big plus if you've used them on a business level)
• Additional duties & overtime as assigned

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Job Type: 

• Full-time, permanent
• Weekends

Salary:

• $20.00-$25.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.
If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply.

Our Customer Service / Sales Associate will connect with customers in-person at the store, understand their needs, and provide personalized advice on bikes, components, and accessories that suit their goals and riding style. You’ll approach every interaction with professionalism, stay up-to-date on cycling trends and new technologies, and occasionally support in-store or community events.

Location: On-site (969 Marine Drive, North Vancouver, BC)

What we are looking for:

• The ideal candidate will be a passionate cyclist
• Prior experience in customer service
• Passion for developing relationships with customers
• Ability to multitask & skilled at online research
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members

Job Duties:

• Deliver exceptional customer service by greeting customers in-store and on the phone, listening to their needs, and guiding them to the bikes, components, and accessories that best suit their goals and riding style.
• Be a cycling expert and offer knowledgeable advice on the latest cycling technologies and gear.
• Process sales transactions accurately and efficiently, ensuring a smooth checkout experience.
• Maintain store presentation by keeping merchandise organized, fully stocked, and visually appealing.
• Support inventory management by assisting with restocking, pricing, and preparing items for sales or promotions as needed.
• Stay on top of cycling trends to give customers the best advice and enhance their riding experience.
• Support store events and community rides—help with set-up, tear-down, and execution, making every event run smoothly and fun.

Full-time Benefits (after 3 months):

• Dental insurance
• Health insurance
• Employee discount

Job Type: 

• Full-time, permanent
• Weekends

Salary: $18.00-$25.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply.

Our ideal Bike Mechanic would be a great problem solver, with a technical mindset. You would bring a collaborative approach to repairing bikes, working closely with other mechanics, bike builders, sales staff & other members of the team to provide the best possible customer experience. We strive to work together to solve problems, and the learning opportunities are endless. Plus you will get to work on some really cool bikes!

What we are looking for:

• Strong bicycle mechanic background - ideally 1 year in a bicycle service shop, or a demonstrable history of working on your own bike
• Passion for developing relationships with customers & suppliers
• Ability to multitask & communicate effectively
• Ability to learn quickly in an ever changing environment
• Professional communication with managers and team members
• Willingness to keep learning, and remaining up to date with the latest technologies
• A passion for all things cycling
• Friendly personality compatible with a fast-paced but fun shop dynamic

Job Duties:

• Booking bikes in for service work
• Communicating with customers about their repairs (via phone, text & email)
• Working on new bikes, customer bikes and custom builds
• Communicating with suppliers & vendors to source parts, ETA’s, compatibility & support
• Actively maintaining workshop appearance, keeping merchandise in the service department stocked, tidy and organized 
• Ensuring all repairs are done to the highest level, from a simple flat fix all the way to a complex MTB suspension repair

Additional Requirements:

• Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Lightspeed
• Additional duties & overtime as required

Full-time Benefits after probationary period:

• Dental insurance
• Health insurance
• Employee discount

Schedule:

• 8 hour shift per day, 40 hours per week - Weekends

Experience:

• Customer Service: 1 year (preferred)
• Cycle Mechanic: 1 year (preferred)

Job Types:

• Full-time, Permanent, wage: $20.00-$27.00 per hour

We offer a competitive salary, benefits package, and opportunities for advancement within our company.

If you are enthusiastic about cycling and possess the skills and experience to excel in this role, we encourage you to apply.

We are seeking an experienced bicycle mechanic to focus on precision assembly of custom, medium- to high-end mountain, road, gravel, and e-bikes in our warehouse. This position requires meticulous attention to detail, consistent adherence to torque specifications and build documentation, and effective coordination with Service, Sales, and Inventory to ensure every build meets our quality standards.

What we are looking for::

• Proven bicycle mechanic background — ideally 1+ year in a service shop or a strong track record assembling and maintaining performance bikes
• Demonstrated precision in assembly: torque-spec discipline, thread prep, alignment, cable/hose routing, and clean finishing practices
• Proficiency with modern systems: hydraulic brakes (DOT & mineral), tubeless setup, dropper posts, drivetrain setup, basic suspension settings (sag/rebound)
• E-bike proficiency: assembly and commissioning (mounting/torqueing drive units), firmware updates, diagnostics, and system checks for leading platforms (e.g., Bosch, Shimano, Mahle/Fazua); safe battery handling, charging, and storage procedures
• Ability to follow build sheets and QC checklists; accurate documentation in POS/work-order systems
• Strong organizational skills with the ability to manage multiple builds to deadline
• Professional communication with managers and cross-functional teams
• Commitment to ongoing learning and staying current with technology

Duties:

• Assemble complete custom bikes from frameset to delivery, adhering to torque specs and manufacturer procedures
• Perform advanced assembly tasks: steerer and brake-hose cutting, internal routing, bottom-bracket installation, rotor alignment, cassette/chain sizing, tubeless setup, cockpit configuration, and initial suspension settings
• Configure and update electronic groupsets (e.g., SRAM AXS, Shimano Di2) and pair related components; complete firmware updates and function tests
• E-bikes: perform system setup/commissioning, run diagnostics, update firmware, verify sensor alignment, complete safety checks, and document battery health and charge status
• Conduct comprehensive QC inspections and test rides (as appropriate), documenting results and sign-offs
• Coordinate with Sales on specifications, substitutions, and timelines; liaise with Operations on parts sourcing and ETAs
• Build, inspect, and re-check stock bikes for display or shipment; prepare and pack bikes for e-commerce as needed
• Maintain a clean, organized bench; follow warehouse safety and tool-care standards
• Light wheel truing and small-part fitment as required
• Other duties as assigned

Additional Reqirements:

• Comfort with Google Workspace (Docs/Sheets) and POS/work-order tools (Lightspeed experience an asset)
• Ability to stand for extended periods and safely lift up to ~50 lb
• Strict adherence to battery and electrical safety protocols for e-bikes

Benefits (after 3 month probationary period):

• Dental insurance
• Health insurance
• Employee discount

Job type:

• Full-time, permanent
• Weekends

Experience:

• Bicycle Mechanic / Assembly: 1 year (preferred)
• Customer-facing experience is an asset; role is primarily warehouse-based assembly

Compensation:

• $20.00–$25.00 per hour (Based on qualification and experience)

We offer a competitive salary, benefits package, and opportunities for advancement within our company.