Careers - Mechanic

Our ideal Bike Mechanic would be a great problem solver, with a technical mindset. You would bring a collaborative approach to repairing bikes, working closely with other mechanics, bike builders, sales staff & other members of the team to provide the best possible customer experience. We strive to work together to solve problems, and the learning opportunities are endless. Plus you will get to work on some really cool bikes!

What we are looking for:

Strong bicycle mechanic background - ideally 1 year in a bicycle service shop, or a demonstrable history of working on your own bike
Passion for developing relationships with customers & suppliers
Ability to multitask & communicate effectively
Ability to learn quickly in an ever changing environment
Professional communication with managers and team members
Willingness to keep learning, and remaining up to date with the latest technologies
A passion for all things cycling
Friendly personality compatible with a fast-paced but fun shop dynamic

Job Duties:

Booking bikes in for service work (aka Service Writing)
Communicating with customers about their repairs (via phone, text & email)
Building & checking new bikes for display and sale
Working on new bikes, customer bikes and custom builds
Communicating with suppliers & vendors to source parts, ETA’s, compatibility & support
Actively maintaining workshop appearance, keeping merchandise in the service department stocked, tidy and organized
Taking pride in your workbench and ensuring it’s kept clean and organized
Ensuring all repairs are done to the highest level, from a simple flat fix all the way to a complex MTB suspension repair
Other duties as requested

Additional Requirements: