Santa Cruz's Online Retailer

Now Shipping Santa Cruz Bicycles Canada-Wide

Careers - Customer Service Support

Our Customer Service Specialist would be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires you have a good knowledge of bicycles, parts and accessories used while riding.

What we are looking for:

  • Prior experience in customer service via phone, email, chat
  • Passion for developing relationships with customers
  • Impeccable attention to detail delivered flawlessly under pressure
  • Ability to multitask & skilled at online research
  • Ability to learn quickly in an ever changing environment
  • Professional communication with managers and team members

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Additional Requirements:

  • Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Shopify
  • Knowledge of major social media platform (big plus if you've used them on a business level)
  • Additional duties & overtime as assigned


  • Dental insurance
  • Health insurance
  • Employee discount


  • 8 hour shift per day, 40 hours per week - Weekends


  • Customer Service: 1 year (Preferred)

Job Types:

  • Full-time, Permanent, Salary: $18.00-$21.00 per hour