Careers - Customer Service Support
Our Customer Service Specialist would be primarily working at a desk answering phone calls, responding to emails and online chat from customers who are inquiring on products to purchase from our website. This position requires you have a good knowledge of bicycles, parts and accessories used while riding.
What we are looking for:
- Prior experience in customer service via phone, email, chat
- Passion for developing relationships with customers
- Impeccable attention to detail delivered flawlessly under pressure
- Ability to multitask & skilled at online research
- Ability to learn quickly in an ever changing environment
- Professional communication with managers and team members
Communication method(s) used:
- Phone
- Chat
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Additional Requirements:
- Ideal but not critical, proficiency with Google suite (Docs, Sheets) and Shopify
- Knowledge of major social media platform (big plus if you've used them on a business level)
- Additional duties & overtime as assigned
Benefits:
- Dental insurance
- Health insurance
- Employee discount
Schedule:
- 8 hour shift per day, 40 hours per week - Weekends
Experience:
- Customer Service: 1 year (Preferred)
Job Types:
- Full-time, Permanent, Salary: $18.00-$21.00 per hour
