Yes, as long as the order has not yet been shipped. (Please note, orders over $2000 will incur a 2.5% refund charge)

As long as the product is still new, unused and in its original packaging we can accept a return for a refund within 30 days (Bicycles 7 days). Shipping for online order returns is the cost of the customer unless the return is due to the fault of Steed Cycles. Certain items are considered final sale such as bikes, body care items, cycling shorts, hydration products, and food are strictly non-refundable, no exceptions.

*Online Only item returns follow the same process.

Yes, we do! Currently, our online gift cards are separate from our gift cards in-store ie. if you purchase a gift card online this can be used on the website but not in store and vice versa. We are working to merge these into one, stay tuned!

Our inventory is live on our website so if it says "add to cart" it means we have it in stock currently, we don’t advertise items as in stock on our site without having them physically in stock at our store. 

• Out of box are new items where the packaging is missing or damaged. The product is in new condition, covered under the standard product warranty, but it will not come with the original packaging.
• Take-Off items are new items that have been taken off of a new bike. These are in like-new condition, have the same warranty as a new product and will not come with the original packaging. 

These items are not stocked in store but are available. They ship from an off-site warehouse and are fulfilled within 1-3 business days. 

We're unable to ship Giant Bicycles, they are only available for in-store pickup when purchased on our website. 

VISA, MasterCard, Paypal, and wire transfer (Also, debit or cash in store)

Yes, we are a Canadian company, based in North Vancouver, BC

Different items fall under different tax brackets across Canada. The province's applicable tax codes will be automatically decided based on your billing and shipping address and applied at the end of the checkout process. For international orders, no tax will be applied at checkout, the amount will be decided by the destination country’s customs and regulations and the cost will be covered by the receiver.

No, we do not offer price matching.

Once your order has been picked up by the courier you will automatically be sent your tracking number and your order status page will be updated.

Let us know if you need to change your address and we’ll do our best to accommodate this.

Shipping within Canada

• Free shipping on parts and/or accessory orders over $150*
• $15 flat rate on parts and/or accessory orders under $150*
• $35 flat rate for individual wheels and rims*
• $70 flat rate on wheelsets, bike travel bags, and repair stands*
• $100 flat rate car racks*
• $200 flat rate bicycles and frames* 

*We do our best to fulfill all orders within Canada. Shipping restrictions or extra costs may apply to some products and destinations.

Shipping to the United States

• $40 flat rate for parts and/or accessory orders*

*We only ship to the contiguous United States. Shipping restrictions or extra costs may apply to some products and destinations.

We aim to ship our online orders within 1 business day and we use Canada Post* expedited as our shipping method, we’ll send your tracking number automatically once shipped which will give you an ETA for arrival. For bike purchases we aim to get them ready ASAP for pickup, we’ll notify you once they are ready for collection and for bikes that can be shipped we aim for within 5 business days.

*At our discretion Courier Services may be used in lieu of Canada Post for oversize items.

Orders may ship from multiple locations, in these instances you will receive a tracking number for each package.

Warranty for items will be covered by the manufacturer as per their terms and conditions.

For specific warranty questions or concerns, please email warranty@steedcycles.com and our warranty staff will respond within 48 hours.