Coronavirus at Steed Cycles

The spread of COVID-19 (Coronavirus) is now officially a pandemic, according to the World Health Organisation. It’s a pretty surreal situation I think we can all agree and a little unnverving, but it’s something that we can collectively do something about. Keeping our staff and customers safe is a top priority for us, and we’re taking steps to ensure that we do so and are doing our best to react to the situation as it changes. In this post we will be talking about all of the things that we’re doing in-store to combat the threat of COVID-19, so check back here regularly to see if anything might have changed.

First, a couple of links for anyone that’s concerned that they might have COVID-19, this first link contains information regarding symptoms and what to do in the event that you might catch it. This second link is an online self-assessment tool that can help you decide if you may or may not have it.

We’ll be back out there again together soon, in the mean time exercise some caution.

Measures in place here at Steed:

  • Update Jun 11: For the time being, we are currently only able to perform repairs on bikes bought from us
  • Update Jun 11: All repairs are by appointment only with the exception of puncture repairs and 15hr safety checks. These recent updates are the only way we can currently deal with the unanticipated high level of service requests whilst taking care of both our customers and our mechanics. Thank you for your understanding and patience.
  • UPDATE Mar 24: All repairs are to be dropped off at the back door only, and we will no longer be allowing drop-offs or collections until we are fully open at 11am mon-sat or 12pm sun. This is so that we can prioritise fully cleaning the service shop for the safety of everyone.
  • UPDATE Mar 24: We will be restricting numbers of customers inside the store at any given time, we ask that family members wait outside if they aren’t needed to complete the purchase.
  • Opening hours have changed to allow us to fully clean the entire shop before we open, new opening hours are:
    Mon-Sat 11am-6pm
    Sun 12pm-5pm
  • We are not currently doing any bike-fits as we cannot reasonably maintain a healthy distance whilst fitting somebody
  • Ride Club is unfortunately postponed until further notice.
  • All surfaces including door handles, card machines, phones and keyboards are disinfected hourly
  • All repair bikes are to be fully washed and disinfected by ourselves before being brought into the workshop
  • We ask that customers please give all staff and other customers 2 metres of personal space in order to avoid potentially transmitting infection – bike boxes have been places in front of tills/counters in order to facilitate this
  • No cash – debit/credit card only will be accepted.
  • We will be limiting numbers of customers in the store if social distancing within the store is not possible

We’re exceptionally busy in the workshop right now and have changed the way we do things to keep our staff and customers safe so please be patient, we’re working as hard as we can.

We know that we have a lot of customers that count on us to keep their bikes in great shape so that they can commute or get their exercise, and we love that. Since the ski hills are now closed, many people are working from home or not working and many of those that are working are choosing to commute by bike, our service shop is now exceptionally busy. This as well as some of our suppliers having closed distribution centers means that our turn-around is longer than it typically would be at this time of year. We ask that you please understand that we are working as hard as we can and respect that we cannot always turn things around as fast as we might like to – please be patient. For anyone that might be thinking about trying their hand at repairing their bike themselves, we recommend the tutorials at Park Tool, and Sheldon Brown.

For anyone that does not want to come in store, we can take orders over the phone or online for either in-store pickup or shipping. Please do not hesitate to call us if you need to reserve something or cannot find it on our website.

You can do all of your bike-related shopping from home – visit the Steed web store now!

With social distancing the new norm, a bike is perhaps one of the easiest ways to get out there and get away from the crowds – and so we don’t blame anyone for wanting to get out and ride their bikes, however the jury is still out on whether or not it’s sensible to do right now. There’s something about being out there alone in nature that I find cathartic, a solitude that I often can’t find anywhere else. We’re often around people so much of the day that it can be hard to find true solitude, and call me foolish for riding solo, but I won’t ever stop. I think it’s important now more than ever to be looking after ourselves emotionally as well as physically, we all need to stay strong and stay in a good headspace.

Maybe stick to easier trails for the time being, not every day has to be super-gnar.

So it looks like getting out for a bike ride may be one of the best things we can do (I mean, we all knew that anyway, right?). When libraries, shopping malls, rec centers, movie theaters, restaurants etc. close, what else is there to do? Get out and ride your bike. If you plan to ride with friends, we still need to maintain social distancing for the time being as people may appear symptomless, but we don’t know whether or not they may have/be carrying COVID-19.

Hold back on the high-fives and fist bumps, hold off on the snot-rockets too unless you’re well away from others. Shuttling with your buddies is not recommended, so maybe stick to pedalling up the hill instead, the added fitness won’t hurt. Give drafting a break for now and maintain a little extra distance. Perhaps most important though right now is to not push your limits too hard. With the medical system on the verge of being overrun, the last thing you need is to either make life harder for the medical professionals that are already working very hard, or to not get the proper care that you need. If you must get out to ride, maybe opt for a road or gravel ride rather than mountain biking, and if you must mountain bike, right now is not the time to be riding lines or hitting features that push you out of your comfort zone, not every ride has to be warp speed. Stay safe out there everyone, we’re all in this together – Sam

Want to make an enquiry without coming in store? You can find all of our contact details here!

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